Mr. Sonam Tobjey, the Chief Executive Officer of BPC, declared the Go-Live of BPC Customer Centricity System today (April 3, 2023). The Go-Live ceremony was joined by the BPC Management and project team, Thimphu TechPark Ltd (TTPL) and DrukSmart Pvt Ltd. TTPL in collaboration with DrukSmart implemented the development of Customer Centricity Project.
BPC way back in 2010 implemented SAP ISU (Industry Specific Solution for Utilities) on a Meter Centric model which currently is used for electricity billing and collection system integrated with SAP financials, smart billing system, automatic meter reading, ePayment and online utility payments.
However, the Meter Centric model system has some inherent problems related to same customer and his address repeated as multiple customer ID (BP – Business Partner) for each meter; the billing and customer communication issued to meter instead of the actual customer responsible for electricity consumption; and non-identification of owners and tenants for customers in the system.
The Customer Centric Project is to make the shift from a Meter Centric world to a Customer Centric solution focusing on serving the actual customers who use electricity services, and the right customer is held financially responsible and accountable for all future power consumptions.
BPC urge every customer to kindly register themselves in the Customer Centric (CC) Portal (link available in the BPC website) to move from Meter Centric to Customer Centric, and avail other additional features.
BPC Volunteers cleaned its adopted stretch of the Chubachu Stream today to mark the World Water Day
The Day is celebrated on 22nd of March every year. BPC employees volunteer to clean the stream during the World Water Day or World Environment Day to fulfil its social mandates and raise awareness on proper waste management. This year the theme is about accelerating change to solve the water and sanitation crisis.
20 Volunteers participated in the event and the team was later joined by volunteers from other agencies such as the Royal Society for Protection of Nature (RSPN).
This is to inform the general public under Khelephu chiwog under Tashigang Dzongkhag living in the vicinity of the newly constructed 8km, 33kV ACSR rabbit conductor overhead lines from Tshothang, under Lauri Gewog Samdrup Jongkhar to keep themselves and livestock away since BPC will test charge the line tentatively on 21st, 22nd and 23rd of March 2023 and shall remain charged thereafter.
BPC shall not be responsible for any mishap or noncompliance with this notification.
Bhutan Power Corporation Ltd. declared Go Live for the Integration of SAP ISU System with AMI (Advanced Meter Infrastructure) System today (December 30, 2022).
The project is being implemented by Thimphu TechPark Ltd (TTPL)in collaboration with DrukSmart Private Limited. The SAP – AMI Integration project is envisioned to obtain accurate and automatic meter reading, conduct timely billing, reduce meter reading cost, bring operational efficiency related to billing and energy data management, ensure proper tamper and energy theft detection for corrective measures, take up real time power quality monitoring and reliability analysis, achieve customer service excellence and adopt technology excellence.
The Advanced Meter Infrastructure (AMI) communicates between SAP ISU and Metering System platform connected to smart meters, allowing two-way communication between BPC’s billing system and the customers smart meters.
Under the current phase, 5000 smart meters under ESD – Thimphu will be integrated with SAP ISU system to automate time-consuming and expensive manual tasks such as meter reading and billing disconnecting/reconnecting a meter in the current scope.
Under the next phase, the same will be rolled out to other ESD/ESSDs.
