ORGANOGRAM
Bhutan Power Corporation Limited (BPC) was formed as an offshoot of the erstwhile Department of Power, the then Ministry of Trade and Industry and was launched as Public Utility Company on 1st July 2002 with an objective that the corporatization of the utility functions would lead to greater efficiency and better delivery of electricity supply services in the power sector.
Later, the Ownership was transferred to Druk Holding and Investment Limited (DHI), the commercial arm of the Royal Government of Bhutan, established in 2007 upon issuance of Royal Charter in 2007 “to hold and manage the existing and future investments of the Royal Government for the long term benefit of the people of Bhutan”
BPC has launched its first Omni-Channel Contact Center System on 31st December, 2021. The project was developed in collaboration with Zealous Systems Pvt. Ltd. The Omni-Channel Contact Center System implemented is the Sinch SAP Contact Center System. This system enables customers to interact with the customer care agents through multiple channels, such as phone, chat and social media platforms. Today, with the Go Live of the system, our agents are using all the call facilities of Sinch Contact Center system. The integration of the call center system with Messenger, WhatsApp and BPC website chat box is under validation.
With the launch of the system, it marks the achievement of all the majors targets for 2021. And we hope for another successful year ahead.
Happy New Year!