BPC has launched its first Omni-Channel Contact Center System on 31st December, 2021. The project was developed in collaboration with Zealous Systems Pvt. Ltd. The Omni-Channel Contact Center System implemented is the Sinch SAP Contact Center System. This system enables customers to interact with the customer care agents through multiple channels, such as phone, chat and social media platforms. Today, with the Go Live of the system, our agents are using all the call facilities of Sinch Contact Center system. The integration of the call center system with Messenger, WhatsApp and BPC website chat box is under validation.
With the launch of the system, it marks the achievement of all the majors targets for 2021. And we hope for another successful year ahead.
Happy New Year!
On the 30th December, 2021, BPC was awarded with the first GNH of Business Certificate by the Center for Bhutan and GNH Studies (CBS). The certificate indicates that the company’s business processes are in line with the GNH values and It is a testament to its vision & mission in serving the nation. The CEO in his acceptance speech said that BPC shall work even harder to fulfill its mandates in line with the GNH values.
The award ceremony was graced by Hon’ble Prime Minister Dr. Lotey Tshering. In attendance were former Prime Minister, Dasho Tshering Tobgay, Cabinet Director and BPC Management. Along with Bhutan Power Corporation Limited, Bank of Bhutan and Bhutan Telecom Ltd. also received the certificate.
The Medal Award Ceremony was held on December 15 2021. During the ceremony, the CEO read the Royal Command circulated by RCSC and said that the medal is an acknowledgement of each individuals dedication and hard work for serving the Tsa-Wa-Sum. He further added that with receipts of such prestigious award, one must take pride and responsibilities with dedication in the years ahead. He congratulated all the recipients on behalf of BPC Family. A total of 237 medals were received this year of which 86 were Bronze, 90 Silver, 54 Gold and 43 received Lifetime Achievement Medal.
𝐓𝐚𝐬𝐡𝐢 𝐃𝐞𝐥𝐞𝐤 𝐭𝐨 𝐚𝐥𝐥 𝐭𝐡𝐞 𝐫𝐞𝐜𝐢𝐩𝐢𝐞𝐧𝐭𝐬.
A Memorandum of Understanding (MoU) between Bhutan Power Corporation Limited (BPC) and the College of Science & Technology (CST) was signed virtually on 17th November 2021. The MoU was signed by the Chief Executive Officer, BPC and President, CST in the presence of officials from both sides. The signing of this MoU is an effort towards establishing a partnership between the industry and academic institutions to enable the exchange of applied technical knowledge and skills through joint research activities and programs.
BPC participated in dhiTECHHACK 2021: Group Innovation Challenge 2021 which was conducted on 22nd October 2021 at Le Meridian, Thimphu. The team was formed from Strategy, Planning and Business Development Department, Strategy & Technology Services, BPC. A total of 9 teams from various DHI companies participated in the competition. BPC with an idea of EV2X (Electric Vehicle to any load) Concept as an Ancillary Energy Sources to Mitigate Power Outages /Power Deficit took 2nd place with cash price of Nu. 75,000/-. BPC is now looking forward to implement its first EV2X project at its Corporate Head Office, Thimphu using its 3EVs to encourage public to go green and clean with efficient use of their available resources.
The team would like to thank DHI InnoTech and congratulate all the participants.