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Category: General

BPC Contact Center


Tashi Gyelmo General

In continuation to the first GoLive of Sinch Contact Center, integration of BPC Web Chat, WhatsApp, and Facebook Messenger to the system is completed. Now, our valued customers can seamlessly interact with our customer service agents through the mentioned service channels in addition to our toll-free no. 1250.

With the launch of this project, we have now achieved what has been envisaged for the Omni-Channel Contact Center System requirement in BPC Digital Strategy 2020-2025.The project was developed in collaboration with Zealous Systems Pvt. Ltd.

The first cohort of one-day training on “Gender Equality and Workplace Harassment was successfully conducted by the Institute of Management Studies, Serbithang, Thimphu for BPC on May 20, 2022. The training was provided to employees (senior and mid-level) to create awareness of the concept of gender equality and harassment in the workplace which would help BPC realize the expectation outlined in the DHI Group Policy Framework on Gender Equality 2021.

BPC women team bags runners-up position


Tashi Gyelmo General

BPC participated in a One-day Women’s Badminton Tournament on 30th April, 2022 at Dekiling Geog under Sarpang Dzongkhag to encourage & socialize with the women over the organization organized by WePOWER, BHSL.

A total of 16 women participated in the Badminton Doubles Tournament, 6 from BPC and 6 from other organization. The finals were played between BPC players, Ms. Namgay Lhamo & Ms. Tenzin Pelden against Mrs. Singye Wangmo & Ms. Lhachen from Gelephu. The team lost to team from Gelephu coming as runners up.

The Management and the employees of Bhutan Power Corporation Limited would like to welcome on board Dasho Kesang Deki, Secretary, Ministry of Finance as the new Chairperson of BPC’s Board of Directors.Dasho has served under various capacities and prior to her current appointment she was the Director General of the Department of National Properties. She was also appointed as one of the four Commissioners of Royal Civil Service Commission on May 21 2014.

BPC would also like to thank the out-going Chairperson Dasho Ugen Chewang for his leadership and guidance. We wish Dasho good health and a happy life ahead.

BPC is upgrading the grid to modernize and keep up with global standards. As a part of modernization for digitalization and automation process, the existing customer meters shall be replaced with smart meters.

In the first phase, the replacement shall start from Dangrena & Dechencholing area under Thimphu Thromde from 14th April 2022.  As the works are required to be carried out off-line, the customers in these areas will experience brief supply interruptions. Our field staff shall contact the individual customers/house owner while carrying out the work.

We would like to request our valued customers in Dangrena & Dechenchoing area to kindly co-operate with us as we take this important initiative in upgrading our metering and billing system to provide best possible service now and in the future.