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BPC service amid current Lockdown

Sonam Choki General

Bhutan Power Corporation Limited (BPC) would like to inform our valued customers that all efforts are made in providing reliable power supply and timely meter reading and billing activities. Our field personnel are working in containment mode under strict COVID-19 protocols.

With current lockdown starting 15th January 2022, the meter reading activities for some customers in Gelephu, Phuentsholing and Thimphu were pending. The activities for Gelephu and Phuentsholing will resume once the situation improves. For Thimphu, BPC is carrying out scheduled meter reading and billing activities following strict COVID-19 protocols. Keeping safety in mind, BPC shall not be handing over the printed bill(s) to the customers. The bill(s) shall be placed near the respective meter boxes. We recommend our customers to pick up your bill(s) after the lockdown is lifted. If your bill is misplaced, you can get a duplicate copy of it from our Electricity Services Division office after resumption of office. Alternatively, the bills can be availed online in BPC website by following the procedure described below.

  1. Availing Bills Online

Please register with us by following the steps given below:

  • Go to BPC website;
  • Click on Self Meter Reading;
  • Click on SIGNUP at the bottom of the page to create an account. Fill your details and click Register (Please do not forget to save your user credentials (registered mobile number and password);
  • Enter OTP that you receive in your registered mobile number and click on Confirm OTP;
  • Enter your User ID (registered mobile no and password) and click on Login;
  • Click on REGISTER to register your Consumer Number.;
  • Enter your Consumer No. (Consumer number available in the old bills) and Click on Get Details (the Customer Details available will be displayed);
  • Fill in other mandatory details under Enter Details;
  • Mobile Number 1 is mandatory (Mobile No. 2 and 3 are optional);
  • Copy of Citizenship Identity Card should be uploaded under CID Photo;
  • Recheck your details and click on Save;
  • You can view your bill details by clicking on the View Bills button available on the left hand side of the screen. Your Consumer numbers registered will be available under ‘Select Customer Number.’;
  • Select the Consumer Number for which you need the bill details and click on View Bills (your Consumption history and bill amount will be displayed); 
  • You can click Download Bill toget a copy of your bill;
  • If you own more than one meter, you can register them by repeating the process.

We encourage all our customers to avail your bills using BPC’s online system. For any issues with the registration, please contact Ms. Chhimi Rinzin @ 77217714.

  • Online Payment Options

As our revenue counters are closed, we request our valued customers to kindly use any of the following online payment options to pay the bills;

  • Bank fund transfer (HV/MV customers and offices) – contact Ms. Chimi Rinzin @ 77217714 for any queries on fund transfer;
  • Mobile apps of respective Banks for the LV customers;
  • BPC’s own app ‘myBPC’ for LV customers
  • Contact Points

Toll Free Number 1250

Billing Queries for Thimphu:  Mr. Dorji Gyeltshen @ 77999881