ORGANOGRAM
Bhutan Power Corporation Limited (BPC) was formed as an offshoot of the erstwhile Department of Power, the then Ministry of Trade and Industry and was launched as Public Utility Company on 1st July 2002 with an objective that the corporatization of the utility functions would lead to greater efficiency and better delivery of electricity supply services in the power sector.
Later, the Ownership was transferred to Druk Holding and Investment Limited (DHI), the commercial arm of the Royal Government of Bhutan, established in 2007 upon issuance of Royal Charter in 2007 “to hold and manage the existing and future investments of the Royal Government for the long term benefit of the people of Bhutan”
In continuation to the first GoLive of Sinch Contact Center, integration of BPC Web Chat, WhatsApp, and Facebook Messenger to the system is completed. Now, our valued customers can seamlessly interact with our customer service agents through the mentioned service channels in addition to our toll-free no. 1250.
With the launch of this project, we have now achieved what has been envisaged for the Omni-Channel Contact Center System requirement in BPC Digital Strategy 2020-2025.The project was developed in collaboration with Zealous Systems Pvt. Ltd.