In continuation to the first GoLive of Sinch Contact Center, integration of BPC Web Chat, WhatsApp, and Facebook Messenger to the system is completed. Now, our valued customers can seamlessly interact with our customer service agents through the mentioned service channels in addition to our toll-free no. 1250.
With the launch of this project, we have now achieved what has been envisaged for the Omni-Channel Contact Center System requirement in BPC Digital Strategy 2020-2025.The project was developed in collaboration with Zealous Systems Pvt. Ltd.