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Go-Live of BPC Customer Centricity System

Tashi Dema General

Mr. Sonam Tobjey, the Chief Executive Officer of BPC, declared the Go-Live of BPC Customer Centricity System today (April 3, 2023). The Go-Live ceremony was joined by the BPC Management and project team, Thimphu TechPark Ltd (TTPL) and DrukSmart Pvt Ltd. TTPL in collaboration with DrukSmart implemented the development of Customer Centricity Project.

BPC way back in 2010 implemented SAP ISU (Industry Specific Solution for Utilities) on a Meter Centric model which currently is used for electricity billing and collection system integrated with SAP financials, smart billing system, automatic meter reading, ePayment and online utility payments.

However, the Meter Centric model system has some inherent problems related to same customer and his address repeated as multiple customer ID (BP – Business Partner) for each meter; the billing and customer communication issued to meter instead of the actual customer responsible for electricity consumption; and non-identification of owners and tenants for customers in the system.

The Customer Centric Project is to make the shift from a Meter Centric world to a Customer Centric solution focusing on serving the actual customers who use electricity services, and the right customer is held financially responsible and accountable for all future power consumptions.

BPC urge every customer to kindly register themselves in the Customer Centric (CC) Portal (link available in the BPC website) to move from Meter Centric to Customer Centric, and avail other additional features.