BPC would like to inform our valued customers that all efforts are being made in providing reliable power supply and other related services during the lockdown. We are also carrying out scheduled meter reading and billing following strict COVID-19 protocols.
Keeping safety in mind, BPC shall not be handing over the printed bill(s) to the customers. The bill(s) shall be placed near the respective meter boxes. We recommend our customers to pick up your bill(s) after lockdown is lifted. If your bill is misplaced, you can get a duplicate copy of it from our Electricity Services Division Office after resumption of office.
Alternatively, the bills can be availed online in BPC website by visiting www.bpc.bt (Detail procedures to avail the online bill posted in BPC Facebook page). If you face any difficulty in registration, kindly contact Ms. Chhimi Rinzin @ 77217714 for any assistance.
This is to update that while carrying out scheduled meter reading and billing activities following strict COVID-19 protocols for the customers of Thimphu, we have encountered cases where some customers’ premises were not accessible and some premises were locked.
Since BPC has initiated meter reading submission though WhatsApp, we would like to request the customers whose premises were inaccessible/locked to take photograph of the meter reading and send it along with your consumer no. to Mr. Dorji Gyeltshen at WhatsApp number 77999881.
We will validate the reading received, prepare bills and deliver individually in the WhatsApp accounts. Alternatively, the bills can also be availed online from our website www.bpc.bt. (Detail procedure to avail the online bill is posted in BPC Facebook page).
If you face any difficulty in locating meter, sending meter reading, kindly contact the above official for any assistance.
This is to inform our valued customers in Phuentsholing and Gelephu that with the current lockdown started from 15th January, 2022, meter reading activities for some of customers in Phuentsholing and Gelephu areas could not be completed as these places are declared as “Red Dzongkhags”.
BPC would like to an initiate meter reading in these area through WhatsApp. We would like to request our customers from the following areas who haven’t received their electricity bills for the month of January 2022 to take photograph of the meters and send it along with your consumer number to the WhatsApp number of the officials mentioned against the Dzongkhag:
| Dzongkhag | Area of uncompleted meter readings | WhatApps Number |
| Phuentsholing | Dhamdara/Pepaldara, Industrial area, Lower market/upper market, Ramitey, Norgay area, Kabraytar, Pasakha, Pachu,Tading, Chilaouney, Pana, Khateykha, Chimuna, Dophulakha & Dungna | +975 – 17655716 (Mr. Tshulthrim Dorji) |
| Gelephu | Lhayul/Chuzom, Pemaling, Pemathang, Jigmeling, Chuzargang, Dolongang, BPC/RBA colony, Dechenpelri, Raidrangra, Samtenling, Gogidrangra, Umling, Taraythang, Rabdelding, Samkhara & Jigmecholing | +975 – 17410902 (Mr. Padam Lal Tamang) |
We will validate the readings received, prepare bills and deliver individually in the WhatsApp accounts. Alternatively, the bill(s) can be availed online in BPC website by visiting www.bpc.bt. (Detail procedures to avail the online bills is posted in BPC Facebook page)
If you face any difficulty in locating your meter or sending your reading (photo), kindly contact the above officials for assistance.
Bhutan Power Corporation Limited (BPC) would like to inform our valued customers that all efforts are made in providing reliable power supply and timely meter reading and billing activities. Our field personnel are working in containment mode under strict COVID-19 protocols.
With current lockdown starting 15th January 2022, the meter reading activities for some customers in Gelephu, Phuentsholing and Thimphu were pending. The activities for Gelephu and Phuentsholing will resume once the situation improves. For Thimphu, BPC is carrying out scheduled meter reading and billing activities following strict COVID-19 protocols. Keeping safety in mind, BPC shall not be handing over the printed bill(s) to the customers. The bill(s) shall be placed near the respective meter boxes. We recommend our customers to pick up your bill(s) after the lockdown is lifted. If your bill is misplaced, you can get a duplicate copy of it from our Electricity Services Division office after resumption of office. Alternatively, the bills can be availed online in BPC website by following the procedure described below.
- Availing Bills Online
Please register with us by following the steps given below:
- Go to BPC website www.bpc.bt;
- Click on Self Meter Reading;
- Click on SIGNUP at the bottom of the page to create an account. Fill your details and click Register (Please do not forget to save your user credentials (registered mobile number and password);
- Enter OTP that you receive in your registered mobile number and click on Confirm OTP;
- Enter your User ID (registered mobile no and password) and click on Login;
- Click on REGISTER to register your Consumer Number.;
- Enter your Consumer No. (Consumer number available in the old bills) and Click on Get Details (the Customer Details available will be displayed);
- Fill in other mandatory details under Enter Details;
- Mobile Number 1 is mandatory (Mobile No. 2 and 3 are optional);
- Copy of Citizenship Identity Card should be uploaded under CID Photo;
- Recheck your details and click on Save;
- You can view your bill details by clicking on the View Bills button available on the left hand side of the screen. Your Consumer numbers registered will be available under ‘Select Customer Number.’;
- Select the Consumer Number for which you need the bill details and click on View Bills (your Consumption history and bill amount will be displayed);
- You can click Download Bill toget a copy of your bill;
- If you own more than one meter, you can register them by repeating the process.
We encourage all our customers to avail your bills using BPC’s online system. For any issues with the registration, please contact Ms. Chhimi Rinzin @ 77217714.
- Online Payment Options
As our revenue counters are closed, we request our valued customers to kindly use any of the following online payment options to pay the bills;
- Bank fund transfer (HV/MV customers and offices) – contact Ms. Chimi Rinzin @ 77217714 for any queries on fund transfer;
- Mobile apps of respective Banks for the LV customers;
- BPC’s own app ‘myBPC’ for LV customers
- https://pay.bpc.bt
- Contact Points
Toll Free Number 1250
Billing Queries for Thimphu: Mr. Dorji Gyeltshen @ 77999881
BPC has launched its first Omni-Channel Contact Center System on 31st December, 2021. The project was developed in collaboration with Zealous Systems Pvt. Ltd. The Omni-Channel Contact Center System implemented is the Sinch SAP Contact Center System. This system enables customers to interact with the customer care agents through multiple channels, such as phone, chat and social media platforms. Today, with the Go Live of the system, our agents are using all the call facilities of Sinch Contact Center system. The integration of the call center system with Messenger, WhatsApp and BPC website chat box is under validation.
With the launch of the system, it marks the achievement of all the majors targets for 2021. And we hope for another successful year ahead.
Happy New Year!